Privacy Policy

Fleet Masters Auto Center LLC, doing business as Fleet Masters Auto Center(“we”, “us”), operates fleetmastersautocenter.com and the customer portal at fleetmastersautocenter.com/portal. This page explains what we collect, why, who we share it with, and how to get it removed.

Information we collect

• Contact details you give us: name, company, email address, phone number, billing address.
• Vehicle and service information: year, make, model, VIN, licence plate, odometer and estimated annual mileage, service history, appointments and invoices.
• Account information if you use the portal: your email address and an encrypted password managed by our authentication provider. We never see your password.
• Consent records: when you tick a box to receive email or text messages, we store the date, time, your IP address and the exact wording you agreed to. This is how we evidence your consent.
• Site analytics: standard web analytics about pages visited. We do not use this to build advertising profiles.

How we use it

• To schedule, perform and invoice work on your vehicles.
• To contact you about your own appointments, service reminders and invoices. These are service messages about work you asked for, and you receive them whether or not you opt in to marketing.
• To send marketing email or text messages, only if you separately ticked the relevant box.
• To meet our legal, tax and record-keeping obligations.

Mobile information and text messages

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third parties.

We ask for email and text consent as two separate, unticked boxes. Neither is required to become a customer or to book work. The wording shown is:

• Email: “Yes, email me service reminders, maintenance tips and offers from Fleet Masters Auto Center. Unsubscribe any time.”
• Text: “Yes, text me at the number above. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

Reply STOP to any text to opt out, or HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Full messaging terms are on our Terms & Conditions page.

Who we share information with

We do not sell your information. We share it only with the service providers that run parts of our business, and only so they can do that work for us:

• Supabase — hosts our database and portal logins.
• Stripe — processes payments and subscriptions. Card details go to Stripe, not to us; we never store a card number.
• Resend — delivers our appointment and invoice emails.
• GoHighLevel — our customer relationship and messaging platform, which stores your contact record and your consent settings, and sends marketing email or texts you opted in to.
• Google Analytics — website usage statistics.
• Vercel — hosts the website.

We may also disclose information where the law requires it. As stated above, mobile numbers and SMS consent are never shared for anyone else’s marketing.

How long we keep it

Service and invoice records are kept for as long as we need them for warranty, tax and legal purposes. Marketing contact details are kept until you opt out or ask us to delete them.

Your choices

• Email marketing: use the unsubscribe link in any marketing email, or ask us.
• Texts: reply STOP to any message.
• Access, correction or deletion: contact us using the details below and we will respond. We may need to keep records we are legally required to retain.

Security

Access to customer records is restricted to the shop. Portal accounts can only see their own vehicles, appointments and invoices, enforced at the database level rather than only in the interface. Passwords are hashed by our authentication provider and are not visible to us.

Children

This site is for commercial and personal vehicle owners and is not directed at children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top of this page.

Questions about this page? Call (303) 351-1636, email info@fleetmastersautocenter.com, or write to Fleet Masters Auto Center, 5350 Broadway, Denver, CO 80216.

See also: Privacy Policy · Terms & Conditions