Terms & Conditions

These terms cover your use of fleetmastersautocenter.com, our customer portal, and any email or text messages you receive from us.

Who we are

Fleet Masters Auto Center LLC, doing business as Fleet Masters Auto Center, 5350 Broadway, Denver, CO 80216. Phone (303) 351-1636. Email info@fleetmastersautocenter.com. We are a commercial and personal vehicle maintenance and repair shop serving the Colorado Front Range.

Text message (SMS) terms

Program description. Fleet Masters Auto Center LLC sends appointment confirmations, service reminders, quotes and occasional offers by text to customers who have asked for them.

How you opt in.By ticking the text-message box on a form on this site. That box is separate from the email box, is never ticked for you, and is never required to book work or become a customer. The wording is: “Yes, text me at the number above. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”

• Message frequency varies — it depends on your vehicles and their service intervals.
• Message and data rates may apply. Your mobile carrier may charge you for sending or receiving messages.
• To opt out, reply STOP to any message. You will get one confirmation and then no further marketing texts.
• For help, reply HELP, or call (303) 351-1636.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include major US carriers. Carrier participation can change and is outside our control.

We do not share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Email terms

Marketing email is opt-in, using a separate box worded: “Yes, email me service reminders, maintenance tips and offers from Fleet Masters Auto Center. Unsubscribe any time.” Every marketing email has an unsubscribe link.

Messages about your own appointments, service reminders for work you have booked, and invoices are service messages rather than marketing, and you receive them as part of being a customer.

Portal accounts

• Keep your password to yourself. Tell us promptly if you think someone else has access to your account.
• Your account shows your own vehicles, appointments, service history and invoices. Do not try to access anyone else’s.
• We may suspend an account that is being misused or used to attempt access to other customers’ information.

Appointments, quotes and pricing

• An appointment request is a request. It is booked once we confirm a date and time with you.
• Prices shown on this site are starting prices. We confirm the figure before work begins, and we will contact you before carrying out work that changes the agreed scope or cost.
• Fleet plan pricing is charged per fleet mile per year based on the mileage you provide. Add-ons, such as the annual DOT inspection, are charged per vehicle as described when you sign up.
• Plan quotes generated on this site are estimates, not binding offers.

Payment

Invoices and subscriptions are processed by Stripe. Fleet plan subscriptions renew on the cycle you chose until cancelled. Adding vehicles or add-ons mid-cycle changes the amount and is prorated.

Our work

We perform maintenance and repair with reasonable skill and care. Any warranty on parts or labour is as stated on your invoice. We are not responsible for pre-existing conditions we were not asked to inspect, or for losses caused by a repair you declined.

Website content

Content on this site is ours and is provided for information. Service intervals and maintenance guidance are general; your vehicle’s manufacturer schedule and our inspection take precedence.

Changes

We may update these terms and will change the date at the top of this page when we do. Colorado law governs these terms.

Questions about this page? Call (303) 351-1636, email info@fleetmastersautocenter.com, or write to Fleet Masters Auto Center, 5350 Broadway, Denver, CO 80216.

See also: Privacy Policy · Terms & Conditions